Refund policy

For returns or warranty services, please contact SmartBidet Customer Support. 

Returns must be initiated by the customer within 30 days of the purchase date and require an RMA number issued by SmartBidet Customer Support.  Customers may be responsible for return shipping costs. Collect shipments will be deducted from the amount refunded.  Due to the hygienic nature of our products, SmartBidet cannot accept returns on products that have been used.  All returns are subject to review and can be declined if received in poor condition.  Restocking and handling fees may apply.